Dealing with Conflict / Positive Behaviour Support
Half Day (3 hours)
Certificate valid for 1 year
The course covers how to define, deal and cope with conflict appropriately, professionally and effectively
Understand what de-escalation techniques are and how to use them
Basic elements of Communication and Body Language
Personal space and Exit strategies
Self-risk assessment: evaluating situation and environment
This course can be extended to a full day (6 hrs) and includes additional training of the use of force, the Law in relation to the use of force, high risk indicators and a range of physical skills for staff to use to protect themselves if they are attacked (Breakaway).
